1. Accessing Work Order: Upon arrival, Roger opens the FormConnect app, retrieves the client’s work order, and reviews the property details and any specific concerns mentioned.

2. Inspection & Data Capture: As Roger begins the inspection, he uses the app to:
– Record observations: He notes the presence of any visible pests, entry points, conducive conditions, and potential harborage areas using predefined checklists or text fields.
– Capture photos: He takes pictures of identified pest activity, damage caused by pests, and areas requiring treatment.
– Measure key areas: For termite inspections, the app might facilitate recording measurements of crawl spaces, foundation perimeters, and other relevant dimensions.

3. Customer Interaction: While explaining his findings to the client, Roger uses the app to:
– Share photos: Visually showcasing problem areas helps the client understand the situation and proposed solutions.
– Answer questions and document concerns: The app allows Roger to capture any additional questions or concerns voiced by the client.

4. Generating Reports and Recommendations: Back in his truck, Roger leverages the app to:
– Complete a standardized inspection report.
– Recommend treatment options: The app might offer pre-populated options for various pest control solutions based on the findings and client preferences.
– Obtain a digital signature: John can request the client’s electronic signature on the report directly within the app for immediate acceptance and record keeping.

 5. Submitting and Sharing: With a tap, Roger electronically submits the completed report and recommendations to his office. The app also automatically sends a copy to the client via email for their reference.